Frequently Asked Questions
Everything you need to know about shopping with OKA.
What is the standard delivery timeframe for furniture?
Most of our standard furniture items are delivered within 7-10 business days. For larger pieces requiring our White Glove delivery service, please allow up to 14 days for scheduling and assembly.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on the weight and dimensions of your order.
What is your return policy for home decor?
We offer a 30-day return policy for all non-customized items. Products must be returned in their original packaging and in resalable condition to qualify for a full refund.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link. You can also view your order status by logging into your OKA account and visiting the 'Order History' section.
Are your products covered by a warranty?
We take pride in our craftsmanship. All OKA furniture comes with a 2-year structural guarantee covering manufacturing defects, ensuring your home pieces stand the test of time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Klarna and Affirm.